Why Does My VPN Disconnect & Reconnect Frequently?

Please answer the following questions:

  1. What kind of Internet router do you have at home? Brand, model, type, etc.
  2. If you have another Internet connection, for instance a Personal Hotspot or tethering on your smartphone, connect your kids' devices using that network. Does the VPN problem occur on that network as well?
  3. From any device connected to your WiFi and able to access the web, do a google search for "whatsmyip" and send us your Public IP address displayed as the result of the search.
  4. If Alaia works on the alternate network, check your home WiFi router to see if it is allows what is called "VPN passthrough". If you have a cable or FiOS modem between the router and the Internet, you may want to check the settings in the modem as well. The steps can be unique to each router and router brand.
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